At Genium Games, we are committed to providing you with a simple, fast, and reliable online shopping experience. Here are all the details about our shipping and return policies to ensure your complete satisfaction.
Shipping:
We ship your orders within a standard timeframe of 1 to 3 days after processing your payment, depending on the shipping option selected. For deliveries within Canada, if you choose express shipping, your package will be delivered in 1 to 3 days. For standard shipping, the delivery time will be 3 to 5 days.
For deliveries to the United States, express shipping allows you to receive your order in 1 to 2 days, while standard shipping can take between 7 and 14 days.
Delivery times may vary slightly depending on your location or exceptional situations such as weather conditions or periods of high demand. Shipping costs are calculated and displayed at the time of checkout for full transparency. Once your order has shipped, you will receive a confirmation email with a tracking number to follow the progress of your package until it reaches your doorstep.
Returns:
If, for any reason, you are not completely satisfied with your purchase, you have 30 days from the receipt of your product to initiate a return request. Returned items must be in their original condition, unused, and accompanied by all original accessories or packaging. Custom products or items damaged after receipt are not eligible for return, except in the case of manufacturing defects.
To initiate a return, please contact our customer service at info@geniumgames.com. We will guide you through the process and provide you with a return label and detailed instructions. Once your return is received and inspected, we will process your refund within 7 to 14 business days. The amount will be credited to the same payment method used during your purchase. A confirmation email will be sent to you once the refund has been processed."
